Privacy Policy

1. Information Collection, Use, and Sharing

We are the sole owners of the information collected through Supp[RX]. We only have access to/collect information that you voluntarily provide via our service, including:

• Contact information (name, email, phone number)
• Health information (date of birth, gender, height, weight)
• Blood test reports and biomarker data
• Lifestyle and supplement usage information

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We will not sell or rent this information to anyone. We will use your information to:

• Analyze your blood work and create personalized supplement protocols
• Validate your protocols through our clinical team (doctors, pharmacologists, nutritionists)
• Deliver your supplement blueprint via email and WhatsApp
• Coordinate at-home blood sample collection (for Supp[RX] Plus users)
• Improve our service through aggregated, anonymized outcome data

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We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (e.g., NABL-accredited lab partners for blood testing, supplement fulfillment partners).

Unless you ask us not to, we may contact you via email or WhatsApp to provide updates on your protocol, new features, or service improvements.

2. Data Retention

We retain your personal information for the following periods:

1. Account and contact information: Retained while you use our service and for 1 year after your last interaction
2. Health and biomarker data: Stored for 2 years following your last protocol to comply with healthcare record retention requirements and enable longitudinal tracking
3. Blood test reports: Maintained for 2 years in compliance with medical record standards
4. Communication records: Kept for 2 years for support and quality purposes
5. Usage analytics: Aggregated and anonymized after 3 years

3. Data Deletion

You can request deletion of your data at any time by contacting us at team@theresolute.ai. When you request deletion, all personal information will be permanently removed from our systems within 30 days, except where we're legally required to retain certain records for healthcare compliance purposes.

4. Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email at team@theresolute.ai:

1. See what data we have about you, if any.
2. Change/correct any data we have about you.
3. Have us delete any data we have about you.
4. Request a copy of your supplement protocols and blood work analysis.

5. Data Deletion Request

If you wish to permanently delete your data:

How to request deletion:

1. Email us at contact@humanfractal.io with "Data Deletion Request" in the subject line
2. We'll confirm your identity and process your request
3. All your data will be permanently removed within 30 days

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What gets deleted:

• All personal and contact information
• Health data and biomarker results
• Blood test reports and analysis
• Supplement protocols and recommendations
• Communication history

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Important:Data deletion is permanent and cannot be undone. You'll lose access to all your health insights, protocols, and personalized recommendations.

6. Security

We take precautions to protect your information. When you submit sensitive information (including health data and payment information), your information is protected both online and offline.

All sensitive information is encrypted and transmitted securely. You can verify this by looking for "https" at the beginning of the web address.

Your blood work and health data are stored on secure servers with restricted access. Only employees who need the information to perform specific clinical functions (doctors, pharmacologists, nutritionists) or essential services (customer support) are granted access to personally identifiable health information.

7. Clinical Data Usage

Your blood work and health information are used exclusively to:

• Generate your personalized supplement protocol
• Enable clinical validation by our medical team
• Track outcomes and improve protocol effectiveness across our user base (anonymized)
• Provide longitudinal health tracking if you retest

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We do not use your health data for marketing purposes or share it with third parties except as required for service delivery (lab partners, fulfillment partners).

8. Third-Party Services

Supp[RX] works with the following categories of third-party services:

1. Diagnostic lab partners: NABL-accredited labs that process blood samples (Supp[RX] Plus users only)
2. Supplement fulfillment partners: Vendors who ship your supplement orders
3. Communication platforms: Email and WhatsApp services for delivering your protocols
4. Payment processors: Secure payment gateways for transactions

These partners are contractually obligated to protect your data and use it only for service delivery.

9. Cookies

We use cookies on this site to improve your experience and identify returning users. Cookies help us:

• Keep you logged in during your session
• Remember your preferences
• Track service usage to improve functionality

Usage of cookies is not linked to any personally identifiable health information.

10. Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

11. Contact

If you have any questions and concerns regarding the Privacy Policy, please reach out to us at team@theresolute.ai.

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